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Technology

Application Service Owner - Reporting & Data

Richmond United Kingdom

Norwalk USA
  • Hours:
    35 HOURS / WEEK
  • Contract Type:
    Regular
  • Type Of employment:
    Full time
  • Job ID:
    R62817

Would you like to provide unparrelled support
 

Would you like to drive through best practice?
 

About our Team
 

RX is in the business of building businesses for individuals, communities and organisations. We elevate the power of face-to-face events by combining data and digital products to help customers learn about markets, source products and complete transactions at over 400 events in 22 countries across 43 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers
 

About the Role
 

It provides senior technical assistance to Application Users, Technical Support Teams and answers questions or resolves application problems for clients using communication methods available.

In addition to resolving application issues, this role takes on the responsibilities of a Service Owner, overseeing the entire lifecycle of applications within the organization. This includes engagement with cross-functional teams such as IT Operations, Development, and Third Parties.
 

Responsibilities

  • Being the Technical Service Owner for assigned reporting and data applcaitions , primarly Hyperion based
  • Overseeing the onboarding of new Global Technical Services into Production
  • Ensuring support services meet our committed SLA’s & KPI’s are on target
  • Managing & liaising with our 3rd Party Vendors, Partners and Suppliers
  • Participating in the Contract Renewal Process (Support) & ownership of smaller engagements


Requirements

  • Experience working with Hyperion Financial Reporting (Oracle EPMA, HFM, Planning, Essbase, FDMEE, Financial Reporting, DRM, DRG)
  • Experience with OBIEE, PowerBI, EDW & Data Lake solutions
  • Experience of ETL processes along with ODI
  • Experience working with ITSM tools, Integrations, Project Management Tools
  • Experience managing an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy)


Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Generous holiday allowance with the option to buy additional days
  • Health screening, eye care vouchers and private medical benefits
  • Wellbeing programs
  • Life assurance
  • Access to a competitive contributory pension scheme
  • Long service awards
  • Save As You Earn share option scheme
  • Travel Season ticket loan
  • Electric Vehicle Scheme
  • Optional Dental Insurance
  • Maternity, paternity and shared parental leave
  • Employee Assistance Programme
  • Access to emergency care for both the elderly and children
  • RECARES days, giving you time to support the charities and causes that matter to you
  • Access to employee resource groups with dedicated time to volunteer
  • Access to extensive learning and development resources
  • Access to employee discounts scheme via Perks at Work
     

About the Business
 

RX is in the business of building businesses for individuals, communities and organisations. We elevate the power of face-to-face events by combining data and digital products to create magical experiences and continual connections at over 400 events in 22 countries across 43 industry sectors. We are passionate about making a positive impact on society and we are fully committed to creating an inclusive work environment, a place where people can grow, thrive and make an impact. We embrace diverse talent and opinions to be the best place for our customers to build their business AND the best place for entrepreneurial people to build their careers. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.