Business Analyst II 

Are you a strategic planner and problem-solver? 

Are you looking to develop your Data Analyst career?

About the Team:

Mercury is RX’s global registration and eCommerce platform, supporting the journeys that bring visitors and exhibitors into our events. Its capabilities span registration, purchasing, badging and onsite access, connecting customer experiences with the data and business systems behind them. 

We work across Product, Engineering, Design, Analytics, Product Success and regional business teams to deliver reliable services, improve customer experiences and create measurable business value.

About the Role

We are seeking a Business Analyst with a strong focus on reporting and analytics to support Mercury, our event registration platform. This hands-on role combines data analysis, report validation, forecasting, and investigation of data flowing from registration systems into downstream reporting. You will partner with product, engineering, data, and business teams to define reporting needs, explain findings, and support sound operational and commercial decisions. You will connect business questions to the underlying data, clearly document limitations, and help distinguish genuine issues from differences in definitions, configuration, or refresh timing.

Responsibilities (What you will do)

• Translate business questions into reporting requirements. Work with stakeholders to define measures, fields, filters, business rules, and acceptance criteria, while making assumptions and dependencies clear.
• Analyze registration and commercial data. Produce recurring and ad hoc analysis of registrations, purchased products, add-ons, and revenue, separating test activity and discounts from meaningful commercial results.
• Investigate data-quality issues. Reconcile records across source systems, data warehouses, and reports; identify missing data, inconsistent statuses, and refresh delays; and document business impact and supporting evidence.
• Validate reports and reporting changes. Test calculations, filters, and outputs against source records and expected business behavior. Document discrepancies, work with technical teams to investigate them, support user acceptance testing, and verify agreed fixes.
• Build transparent forecasts. Combine historical registration data, event schedules, and rollout assumptions to create scenario-based forecasts with clearly explained methods and limitations.
• Support operational reporting. Prepare and share approved data extracts for agreed event-support and business-continuity needs, following controlled-access and established data-handling procedures.
• Communicate findings clearly. Explain data definitions, timing considerations, and limitations to non-technical stakeholders, with concise conclusions and practical next steps.
• Improve repeatability and reliability. Maintain documentation of reporting logic, mappings, and investigation procedures, and identify ways to reduce recurring issues and manual reporting effort.

Requirements (What you’ll bring)

• Practical experience in business analysis, reporting analysis, or a similar data-focused role supporting digital products or operational systems.
• Strong spreadsheet skills, including combining datasets, lookups, pivot tables, and reconciling detailed records with summary totals.
• Experience investigating incomplete or inconsistent data and validating evidence before drawing conclusions.
• Ability to define and document reporting requirements, business rules, data mappings, and testable acceptance criteria.
• Understanding of data flows between transactional systems, data warehouses, and dashboards, including refresh schedules and processing delays.
• Experience validating reports or supporting user acceptance testing, with clear documentation of expected results, defects, and retest outcomes.
• Strong written and verbal communication skills, with the ability to explain technical findings in practical business terms.
• A structured approach to competing priorities, time-sensitive work, and collaboration across distributed teams.
• Careful handling of customer and commercial data in line with access controls and approved processes.

Useful additional experience

• SQL for querying, joining, aggregating, and validating data.
• Business intelligence platforms such as Power BI or comparable reporting tools.
• Enterprise data warehouses, ETL processes, or reporting across integrated business systems.
• Digital product analytics, registration funnels, conversion measures, or ecommerce reporting.
• Forecasting and scenario analysis, including communicating assumptions and uncertainty.
• Agile delivery and requirements or issue-tracking tools.
• Event registration, ticketing, badge management, or other time-critical operational environments.

What success looks like

• Stakeholders receive timely, clearly explained analysis that answers business questions and makes limitations visible.
• Reporting requirements and definitions are documented consistently, reducing ambiguity and rework.
• Data discrepancies are identified, supported by evidence, routed to the appropriate owners, and validated after fixes are made.
• Forecasts and commercial analysis use transparent, reproducible methods.
• Recurring reports and operational extracts become more reliable, with less avoidable manual effort.

Why join us?

Your work will connect product development with real-world event operations. You will investigate complex data questions, strengthen confidence in reporting, and help international teams make better-informed decisions. If you enjoy combining analytical detail with practical business problem-solving, we would like to hear from you.About the Role.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents
• Enhanced Health Insurance Options: Competitive rates negotiated by the company
• Group Life Insurance: Ensuring financial security for your loved ones
• Group Accident Insurance: Extra protection for accidental death and permanent disablement
• Flexible Working Arrangement: Achieve a harmonious work-life balance
• Employee Assistance Program: Access support for personal and work-related challenges
• Medical Screening: Your well-being is a top priority
• Modern Family Benefits: Maternity, paternity, and adoption support
• Long-Service Awards: Recognizing dedication and commitment
• New Baby Gift: Celebrating the joy of parenthood
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com