JOBS SEARCH

Customer Service & Operations

Customer Experience

HOME BASED Mexico

  • Hours:
    48 HOURS / WEEK
  • Contract Type:
    Fixed Term Contract (Fixed Term)
  • Type Of employment:
    Full time
  • Job ID:
    R107591

Are you looking for a role where you can develop your marketing skills, learn from a collaborative team, and contribute directly to the success of large‑scale events?

Do you enjoy connecting with people and helping them discover experiences that can spark new ideas, business opportunities, or professional growth?

About our Team:

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role:

The Temporary Customer Experience Associate will support the Marketing team by executing lead‑generation and audience‑acquisition activities for exhibitions and events. The role focuses on outreach to existing databases to encourage event registration and on providing operational support for daily marketing initiatives. Success in this position involves clear communication, organization, and a collaborative, results‑focused mindset.

Responsibilities:

  • Conduct outbound calls to prospect and attendee databases to promote event registration.
  • Follow up with potential participants, addressing questions and guiding them through the registration process.
  • Update and maintain CRM and marketing databases with accurate, timely information.
  • Support the execution of marketing campaigns (email, digital, on‑site and off‑site activities).
  • Coordinate with internal teams to align on campaign goals, timelines, and requirements.
  • Assist in creating and distributing marketing materials.
  • Track and report call activity, registration outcomes, and basic campaign performance metrics.
  • Provide general support for marketing initiatives and special projects related to events.

Requirements:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
  • Experience in marketing support, customer engagement, call centers, sales support, or similar roles (preferred but not required).
  • Strong verbal communication skills in Spanish; English proficiency is an advantage.
  • Comfortable conducting outreach and engaging with diverse audiences.
  • Basic familiarity with CRM systems and marketing tools (desirable; training available).
  • Organized, detail‑oriented, and able to manage multiple responsibilities effectively.
  • Proactive, adaptable, and eager to learn.

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Private Medical/Dental Plan
  • Savings Fund
  • Life Insurance
  • Meal/Grocery Voucher

About the business:

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.


<p><strong>We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.<a href="https://www.relx.com/careers/join-us/benefits" target="_blank" rel="noopener noreferrer"> Click here</a> to access benefits specific to your location.</strong></p>