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Performance Optimisation Manager
Richmond United Kingdom
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Hours:35 HOURS / WEEK
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Contract Type:Regular
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Type Of employment:Full time
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Job ID:R99809
About The Team
You are part of the Digital team at RX, dedicated to enhancing customer outcomes at RX events with digital tools. In this role, you will contribute by identifying and scaling high-impact product execution or go-to-market techniques across global events, ensuring consistent delivery of excellence and measurable growth.
About the Role
The Performance Optimisation Manager leads the development and scaling of best practices across RX’s digital product portfolio, driving consistent customer outcomes and commercial growth. This role designs and embeds a repeatable process to identify, validate, and scale high-impact execution and go-to-market tactics, fostering a culture of experimentation and continuous improvement. Working closely with Product, Product Success, and GTM teams, and providing dotted-line leadership to 10 Product Partners and Group Leads, the manager ensures alignment and momentum across markets.
Responsibilities
Stakeholder Management
Build trust in scaling proven practices using data and real-world examples.
Establish clear ownership and accountability by aligning Product, Product Success, and Go-To-Market teams to embed best practices into daily workflows.
Build and Run the Process
Design a scalable and effective process (identify → validate → scale) with defined milestones and tools and aligned with commercial goals
Focus on high-impact practices and streamline testing to speed up results.
Ensure teams have the right tools to track, test, handover and scale effectively.
Validate and Scale Proven Practices
Oversee the rollout of validated practices across markets with measurable impact.
Demonstrate early success by narrowing the variance in North-Star-Metric with clear examples of consistent execution
Align teams on shared goals, success criteria, and feedback loops for consistent execution.
Enable Continuous Improvement
Pilot new ideas and refine processes regularly based on feedback and performance.
Dotted line management of 10 Product Partners & Group Leads. Build the team’s experimentation skills through workshops and share case studies to drive impact.
Demonstrate Strategic Impact
Report quarterly on how optimisation efforts support commercial outcomes and North-Star-Metric improvements.
Position performance optimisation as a key growth driver in strategic discussions.
Experience:
Proven experience in performance optimisation, product operations, or digital product roles within a digital or B2B environment.
Strong background in designing and scaling repeatable processes across global teams.
Demonstrated success in driving measurable improvements in customer outcomes.
Highly skilled in stakeholder engagement, with experience influencing senior leaders and cross-functional teams.
Proficient in data analysis, experimentation, and continuous improvement methodologies.
Experience leading matrixed teams and managing cross-regional initiatives.
Comfortable presenting strategic impact to leadership and contributing to long-term planning.
Work in a way that work for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health screening, eye care vouchers and private medical benefits
Wellbeing program
Generous holiday allowance with the option to buy additional days
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.