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Customer Success Associate
Norwalk, CT USA
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Hours:40 HOURS / WEEK
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Contract Type:Regular
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Type Of employment:Full time
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Job ID:R104302
Customer Success Associate
Are you motivated by creating seamless, successful experiences for customers?
Do you want to take your career to the next level with a global leader in events?
About Our Team
The Customer Solutions Team ensures exhibitors experience a seamless and successful journey throughout the entire event cycle—before, during, and after the show. We provide personalized support, proactive guidance, and fulfillment coordination for sponsorships and deliverables. Our goal is to position every customer for success, helping them maximize their investment and achieve their objectives on site.
About the Role
In this role, you will partner with exhibitors throughout their entire journey to ensure a seamless, successful, and high-value experience at our events. You’ll serve as a central point of contact, proactively guiding customers, coordinating fulfillment items, and collaborating across internal departments to deliver on sponsorships and deliverables. The Customer Success Associate also provides valuable insights and feedback to event teams to continuously enhance the exhibitor experience and event performance.
Responsibilities
Serve as the main point of contact for exhibitors, assisting them throughout the entire show journey with proactive communication, personalized guidance, and professional support
Oversee exhibitor fulfillment items, including collecting and coordinating graphics, assets, and other deliverables required for sponsorships, packages, and digital products
Monitor exhibitor progress and ensure all components—orders, forms, assets, and deadlines—are on track for a successful and seamless show experience
Guide exhibitors through the preshow process, including booth setup, order placement, completing tasks and more
Collaborate with internal teams (Sales, Marketing, Operations, etc.) to align timelines, fulfillment, and deliverables
Generate reports and insights that help event teams enhance customer engagement and satisfaction
Provide consistent updates and feedback to show management on exhibitor fulfillment progress and overall customer health
Work across multiple events in various industries simultaneously, maintaining accuracy, professionalism, and attention to detail
Support on-site event execution by assisting exhibitors, ensuring deliverables are fulfilled, and resolving last-minute issues efficiently
Requirements
Have prior customer service experience
Demonstrate excellent organization and project management skills
Possess excellent verbal and written communication skills
Have experience with Microsoft Excel
Be able to travel 25% of the time
If performed in New York, the pay range is $48,000 - $79,800. If performed in New York City, the pay range is $50,100 - $83,500. If performed in Rochester, NY, the pay range is $41,500 - $68,900.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice