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Digital Product Manager
Richmond United Kingdom
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Hours:35 HOURS / WEEK
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Contract Type:Regular
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Type Of employment:Full time
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Job ID:R81521
Do you enjoy working with innovative research
technology?
Would you like to be part of a team that creates
solutions for our customers?
About our Team
RX is a leading provider of digital products and experiences across various platforms. Our objective is to maximize commercial return, elevate customer engagement, and drive revenue growth through innovative and exceptional user experiences.
About the Role
As the Digital Product Manager, your role is crucial in delivering and continuously enhancing our digital products and experiences across our hosted buyer, VIP, and matchmaking platforms.
You will have the responsibility of overseeing a portfolio of customer portals and data-driven networking tools, maximizing commercial return and elevating customer engagement and satisfaction. This hands-on position will involve launching new portals, managing integrations, and constantly improving the customer journey and commercial value across our internal and external systems, for multiple event brands.
Responsibilities
- Overseeing a portfolio of customer portals and data-driven networking tools
- Maximizing commercial return and elevating customer engagement and satisfaction
- Launching new portals, managing integrations, and improving the customer journey and commercial value
- Working closely with key stakeholders to ensure the success of digital products in driving revenue growth
- Utilizing a deep understanding of customer behavior and data analytics to make informed decisions on product improvements
- Leading a small, dedicated team while adopting best practices to ensure seamless delivery and support of the platforms
- Managing a product development roadmap and prioritization process
- Collaborating with internal and external stakeholders to foster innovation and continuous improvement
Requirements
- Have substantial experience as a Product Manager
- Be able to demonstrate a solid technical understanding of content management systems and web-based customer portals
- Be passionate about delivering exceptional user experiences
- Possess excellent project management skills
- Be highly organized, able to multi-task, prioritize tasks, and meet deadlines
- Have experience in developing and improving customer journeys
- Be well-versed in Product and Project Management methodologies
- Possess a level of education (or equivalent experience)
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.