About the Role

As a Digital Specialist, the role involves following best practices and implementing global digital projects to support RX's strategies and innovations across different digital channels and products. The main focus is on delivering RX's global digital strategy locally, while working closely with global product owners, local partners, and the local show teams.

Responsibilities

• Ensure a great customer experience on event websites and digital products.
• Work with marketing and event teams to create effective digital environments.
• Make sure digital tools and channels reflect brand values and boost customer satisfaction.
• Collaborate with the Digital Manager to generate revenue from digital products.
• Provide operational support and offer customer feedback to improve products.
• Share product successes within the business, both locally and globally.
• Serve as the main contact for internal stakeholders when the Digital Manager is unavailable.
• Prioritize tasks and manage multiple responsibilities under pressure.

Requirements

• Relevant IT qualifications with a degree in Digital Marketing, IT, or related fields.
• At least 3 years of experience in a digital delivery role, preferably in both B2B and B2C industries.
• Familiarity with programming languages.
• Experience in mobile app/web development, website usability, design, and accessibility.
• Experience in first-line support, ideally with Service Now or similar ticketing systems.
• Strong project and time management skills, with the ability to handle multiple tasks and work independently under pressure.
• Focus on delivering a positive customer experience in all projects, with excellent communication and influencing skills.
• Ability to build strong relationships with vendors, customers, and global colleagues.

Preferences

• Experience in Adobe Experience Manager (AEM), Google Analytics 4, Google Ads, SEO, Google Search Console, and other digital marketing tools.
• Knowledge of exhibitor portal/directory setup, Salesforce, Eloqua, Intranet, and social media platforms.