Operations Manager
 

Are you an experienced Events Operations Manager?
 

Would you like to grow your career with a global leader in the trade show and events industry?
 

About our Team

Our Operations team is a highly collaborative group that supports all US trade shows and events through the management of on-site official contractors, venue, food service, hotel and travel, shuttle buses, security, health and safety, floor plans, and production of the exhibitor manual. We coordinate on-site requirements such as audio visual, catering, overall show decoration and signage, move-in and move-out schedules, construction of show management booths, and special events as required. We are fast-paced and dynamic. Changing priorities requires agility, flexibility, and the ability to stay calm under pressure. We share our work, celebrate our successes, and learn from our experiences. The bonds forged here help us grow not only our careers, but also build deep and lasting friendships.
 

About the Role

The Operations Manager will oversee pre-show planning and on-site management of operational aspects of assigned shows. They will manage projects and be responsible for portions of show budgets. The ideal candidate is very proactive, has excellent communication skills. The ability to build relationships both with internal stakeholders and external customers and vendors is also key.
 

Responsibilities

• Managing operational aspects on assigned events with the ability to delegate assignments and responsibilities to other operational staff.

• Ensuring all logistics for the event are presented to vendors and other internal teams (marketing, sales, conference, etc.)

• Overseeing all operational deliverables and being a point of contact for the event team for operational tasks

• Leading, managing, delivering and owning your event operations including working with show team, venues and suppliers

• Communicating the detailed delivery plan with clear accountability pre-event to ensure exceptional delivery onsite.

• Organizing post event debriefs, to continuously improve the events

• Managing total show operational budgets and providing accurate forecasts to the Event Director and finance team.

• Maintaining successful working relationships with show teams, vendors, venues, etc.

Requirements

• Have prior experience in a relevant tradeshow operations execution role

• Demonstrate a successful record of delivering operational success in the B2B or B2C space.

• Be able to work in a vendor management web-based system

• Have excellent communication and organization skills

• Be able to organize and coordinate several projects simultaneously

• Be able to travel and attend multiple trade shows, conferences, and site visits

• Demonstrate ability to manage all aspects of the event. Take time to listen to our customers (internal/external) and always strive to exceed expectations and find solutions

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital products to create magical experiences and continual connections at over 400 events in 22 countries across 43 industry sectors. We are passionate about making a positive impact on society and we are fully committed to creating an inclusive work environment, a place where people can grow, thrive and make an impact. We embrace diverse talent and opinions to be the best place for our customers to build their business AND the best place for entrepreneurial people to build their careers. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.