Event Registration Manager

Are you ready to leverage your project management skills and creativity to drive innovative solutions in a dynamic and collaborative environment?

Would you like to take your career to the next level with a global leader in trade show and event organization?

 About the Team

The registration team supports US and international based events with registration page builds and onsite planning.   We also track preregistration and attendance tracking of shows, identifying and reporting on trends throughout the registration show cycle and managing event registration budgets throughout the year. 

About the Role   

The Registration Experience Manager role is an exciting opportunity for you to utilize your project management, logistical and complex problem-solving skills while applying your creativity on various events.  It’s a multi-faceted and fast paced job with many opportunities to collaborate with your show teams to integrate and execute new cutting-edge technologies, programs, and services for the specific industry’s needs.  This ever-evolving role provides very active days working with colleagues and vendors throughout each show cycle.  You will partner with show teams, digital experts, client services, contractors, and associations to develop registration processes with customer focus at the forefront while implementing best practices to capture the data that will provide insights and content to our valued customers. 

You will travel up to 9 times a year to manage the onsite registration process at venues typically within the US!  You will see all your hard work come to fruition and witness how it is all directly relates to the success of the event and the overall company!

Responsibilities

• Managing all facets of the registration process for assigned shows, including budgeting, forecasting and construction of the registration websites, including content and design (in conjunction with the marketing and digital teams).

• Analyzing post Show Surveys and customer feedback to determine action items for future registration improvements.

• Monitoring your show’s registration pacing and trends.

• Thinking creatively to improve customer experience during the preshow and onsite registration process.

• Working with your Manager to analyze data to determine pain points of registration and recommend future improvements.

• Developing the on-site registration layout using Visio to include counters, equipment, kiosks, electric, WIFI, signage, etc.

• Hiring, training, and supervising registration personnel, registration vendors, temporary staff, and contractors pre-show and on-site.

• Collaborating with Sponsorship Fulfillment team to ensure all sponsorships are in place while brainstorming new sponsorship opportunities in registration.

• Processing purchase orders and payments for temporary staff, vendor, and contractor invoices.

Qualifications

• Have a Bachelor’s degree or equivalent business experience

• Possess two years of registration experience

• Have excellent organizational and interpersonal skills.  Be able to manage multiple projects simultaneously

• Have experience developing and analyzing budgets and forecasts

• Be able to confidently communicate with vendors, agencies, associations, internal partners

• Have highly developed critical thinking skills and ability to solve complex problems

• Work effectively in a fast paced, deadline driven environment

• Be able to travel frequently

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.